Pandora wants you to enjoy your jewelry free of defects and we offer a 1 year warranty from your date of purchase.
- We do not repair jewelry, we will only replace the item if it is still available or give you and item of equal or lesser value.
- We do not cover lost jewelry, we apologize for the inconvenience.
- We will not offer a replacement until we receive your defective item, the process can take 5-7 business days from when we receive your defective item.
- Our jewelry will tarnish, but can easily be cleaned. To learn more about cleaning your jewelry click here .
PANDORA’s warranty obligations are limited to the terms set forth below:
1. Warranty Coverage
PANDORA warrants to original consumer purchasers that all PANDORA products (“Products”) purchased through an authorized PANDORA distribution channel, such as a PANDORA store, an authorized multi-brand seller, or the PANDORA eStore or other authorized online seller (list of authorized online sellers can be found at www.pandora.net/en-us/stores/online_retailers), will be free from defects in materials and workmanship under ordinary consumer use for a period of one (1) year from the date of original retail purchase. During this warranty period, if a defect in the Product is identified, and you follow the instructions for returning the Product, PANDORA will either (i) repair the Product using new or refurbished parts, at PANDORA’s expense; (ii) replace the Product with a new Product that is equivalent to the Product that is to be replaced; or (iii) refund to you all or part of the original retail purchase price of the Product. PANDORA shall have no obligation to repair, replace or refund until the defective Product is returned to PANDORA. A replacement or repaired Product will assume the remaining warranty of the original Product or a warranty period of ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund or replacement is given, the returned Product becomes PANDORA’s property.
2. Obtaining Warranty Service
To obtain warranty service for your PANDORA Product, please contact your local authorized PANDORA retailer. You may locate the nearest authorized PANDORA retailer at http://www.PANDORA.net/en-us/stores. Alternatively, you may contact PANDORA’s customer service. PANDORA’s customer service may be reached by:
Tel: 1-855-922-2600; ask for Consumer Affairs
• Fax: 443-766-1956
Please have available the following information: (i) the Product you purchased, (ii) your sales receipt reflecting the date on which you purchased the Product, and (iii) the name of the seller from which you purchased the Product.
3. Exclusions and Limitations
This warranty applies only to Products purchased through authorized PANDORA distribution channels, unless otherwise prohibited by law. Because PANDORA cannot vouch for the authenticity of products purchased through unauthorized channels nor the quality control procedures of the retailers in those channels, this warranty is not available for Products purchased from unauthorized sellers. This warranty does not cover lost or stolen items or defects or damage due to normal wear and tear or caused by accident, abuse, misuse, misapplication, or use of non-PANDORA products together with PANDORA Products. Attaching non-PANDORA charms may damage PANDORA bracelets. Stretching of PANDORA chains and bracelets is not considered a defect in materials or workmanship. Do not expose PANDORA Products to harsh chemicals or environments, as they can alter the appearance of the Product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the PRODUCT USE & CARE instructions for additional information on caring for and protecting your PANDORA Product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your PANDORA Product.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. UNDER NO CIRCUMSTANCES SHALL PANDORA BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NO PANDORA RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this warranty does not affect such rights.
For all warranty related inquiries in-store or online, please contact our Pandora Jewelry Customer Care Centre.
In the rare occurrence that an item was damaged during transit, please contact our Customer Care center or visit your nearest Pandora store for an exchange.
For in store exchanges please bring a copy of your invoice or packing slip.